Contact
Talk to the Luma Fibre team
Whether you're a household, a business or an existing customer, here's how to reach the right people — and when to expect a reply.
Residential enquiries
New connections, packages, availability and bill comparisons.
hello@lumafibre.co.ukBusiness enquiries
Quotes, site checks and questions about business connections.
business@lumafibre.co.ukOpening hours
- Monday to Friday
- 8am – 6pm
- Saturday, Sunday, bank holidays
- Closed
Our network is monitored 24 hours a day. Our UK-based team is available during the hours above.
Expected response times
- Email enquiries: we aim to reply within one working day.
- Business quotes: we aim to come back with a tailored quote within one working day of having the information we need.
- Faults on a live service: reported during opening hours are picked up the same working day.
These are targets rather than guarantees. Messages sent outside opening hours are picked up on the next working day.