Legal

Legal information

Everything we publish about how our website and our services work, in one place.

Website terms of use

How you may use the Luma Fibre website.

The full terms that apply to a residential broadband service.

The full terms that apply to a business connection.

What is and is not acceptable use of a Luma Fibre connection.

How to raise a complaint, how it is handled, and how to escalate it.

How we approach accessibility on this website and in our service.

The cookies and similar technologies this website uses.

What information we collect, how we use it and how to ask us to delete it.

Contract length, installation, equipment, speeds and support arrangements.