Acceptable use policy

A Luma Fibre connection must be used lawfully and in a way that does not harm other people, other customers or the network.

• Do not use the connection for unlawful activity.
• Do not send unsolicited bulk messages or operate services designed to disrupt others.
• Do not attempt to gain unauthorised access to systems or networks.
• Do not resell or share the service in a way not permitted by your agreement.

We manage the network to keep it working properly for everyone. Where any traffic management applies to your package, it is described in the service terms for that package.

Amazon eero equipment supplied with your service must be used in line with the equipment terms in the Residential Service Terms and any applicable eero/Amazon terms.

Where we believe this policy has been breached, we will contact the account holder and explain what we have seen and what we need to happen next.

You can contact us using the details on our Contact page, and we will respond within our published response times.