Fast, reliable full fibre broadband built for busy homes.
Stream, game and work online, with strong Wi-Fi coverage designed around your home.
No credit checks. No commitment. Just a quick look at what may be possible at your address — we'll confirm final availability before anything is ordered.
Packages
Pick the package that fits your home
No confusing speed jargon. Just packages designed around how you actually live.
Essential Fibre
Smaller households, browsing, streaming and working from home.
Speed
Up to 150 Mbps upload and download
- Smooth HD streaming on 2–3 devices
- Reliable video calls and remote work
- Plenty for everyday browsing & shopping
- Amazon eero router supplied on loan with your broadband service
Family Fibre
Busy homes, smart TVs, tablets, video calls and several people online at once.
Speed
Up to 500 Mbps upload and download
- 4K streaming on multiple TVs at once
- Smooth video calls, even with several people online
- Great for kids' homework and devices
- Amazon eero router supplied on loan with your broadband service
Ultra Fibre
Gamers, home offices, heavy streaming, smart homes and lots of connected devices.
Speed
Up to 900 Mbps upload and download
- Fast downloads and cloud gaming
- Low latency for gaming
- Powers smart cameras, doorbells & sensors
- Amazon eero router supplied on loan with your broadband service
Price includes VAT and is fixed for your 24-month minimum term. Speeds shown are advertised package speeds delivered to your property. Wi-Fi speeds inside your home also depend on property construction, router location, interference, the number of devices connected and each device's capability. Equipment and installation detail is set out in our package information.
Not sure which package? We'll help you choose.
Answer a few quick questions about your home and we'll match you to the right broadband — no pressure, no jargon.
Essential Fibre
Add-ons that pop in for you
Answer a few more questions to see suggestions tailored to your home.
Keep going — your match updates in real time as you answer.
Why Luma
Local full fibre, built for communities the big networks overlook.
We're a UK full fibre provider with one mission: bring proper broadband to places that have been waiting too long. We live in the communities we serve, and we look after every customer like a neighbour.
Talk to a friendly UK-based human, never a call-centre maze.
Straight reasons to choose Luma
We'd rather tell you what we actually do than show you reviews you can't verify.
Uploads as fast as downloads
On our own full fibre network, our residential packages upload as fast as they download. Where an address is served over another network, we confirm the download and upload speeds available before you order.
Price fixed, VAT included
The residential price you see is the price you pay each month, and it is fixed for your 24-month term. No separate line rental and no mid-contract increases.
A UK-based team you can reach
Our support team is UK-based and available Monday to Friday, 8am–6pm. Network monitoring runs 24 hours a day.
"How can we do this when the big providers haven't?"
A fair question. Here's our honest answer.
We focus on specific communities
Instead of trying to cover the whole country, we build deeply in the places that have been left behind.
We build locally and quickly
Our build teams live in the towns we serve, so we move faster and care about getting it right.
We keep the journey simple
From your first check to install day, you get clear updates and a real person to speak to.
Not sure if you're getting a good broadband deal?
Upload your latest broadband bill and we'll compare the price and advertised speed with Luma's available packages so you can see the difference clearly.
See how your advertised speed compares with Luma's available packages.
See how your current monthly price compares — no guesswork.
A simple comparison — no jargon, no pressure, no obligation.
Upload a PDF, photo or screenshot — or enter the details yourself.
How it works
Getting connected is genuinely easy
Six simple steps from "let's check my postcode" to "we're online".
Step 1
Check availability
Pop in your postcode and we'll show you what's possible.
Step 2
Choose your package
Pick the plan that fits your home — or use our finder.
Step 3
Pick your install date
Choose a day and a time slot that suits your schedule.
Step 4
Engineer visit
Your friendly local engineer pops round and gets you set up.
Step 5
Get connected
Your full fibre is live, your router's online and the kids are happy.
Step 6
We check everything's working
A quick follow-up to check your Wi-Fi coverage and address anything that needs attention.
Support from a real, UK-based team.
No call-centre maze. Email us and a member of our UK-based team will get back to you — monday to friday, 8am to 6pm, excluding bank holidays.
Email support
Reach our team any time at support@lumafibre.co.uk. We aim to reply within one working day.
UK-based team
Our support team is UK-based and available Monday to Friday, 8am to 6pm, excluding bank holidays.
Clear about what we can promise
Response times are targets, not guarantees. We'll always tell you what's happening with your query.
We don't currently publish a customer service telephone number — a number will be published once it's confirmed. Email is the quickest way to reach us today.
Live in a flat, apartment or shared building?
Big providers often skip these buildings. Luma Fibre is changing that — register your interest and we'll talk you through the next steps.
Ready for broadband that finally feels easy?
Check your address in 10 seconds. No commitment, no jargon — just a clear answer.